REFUND POLICY

1. Introduction

Life Lakshya is committed to providing a transparent and fair experience to all members using our platform for products, services, educational programs, student benefits, accommodation services, food services, cashback offers, and referral rewards.

This Refund Policy explains how refunds are processed for transactions made through the Life Lakshya platform.

2. Vendor-Based Marketplace Policy

Life Lakshya works with independent vendors, merchants, educational institutions, service providers, hostels, restaurants, and business partners.

Products and services displayed on the platform may be offered by these third-party vendors and partners.

3. Order Rejection or Cancellation by Vendor

• Vendor rejects the order.
• Product becomes unavailable.
• Service cannot be delivered.
• Vendor cancels the order.
• Operational issues prevent order fulfillment.

4. Promo Wallet Refund System

Eligible refund amounts will be credited to the member's Life Lakshya Promo Wallet.

Members can use Promo Wallet funds for:

• Purchasing other products.
• Booking services available on the platform.
• Educational courses and training programs.
• Student accommodation and hostel services.
• Food and dining services.
• Future vendor purchases.

5. No Bank Refund Policy

Life Lakshya operates a referral reward and cashback system. At the time of order placement, referral commissions, cashback, network rewards, and promotional benefits may already be distributed to eligible members and their upline network.

Therefore, refunding the amount back to the original payment source is not operationally feasible and is not supported under the platform's Terms & Conditions.

6. Customer Cancellation Requests

If a member requests cancellation after order confirmation, approval shall depend upon the respective vendor's cancellation policy.

If cancellation is approved, the eligible amount shall be credited only to the member's Promo Wallet.

7. Cashback & Referral Benefits

Cashback, referral income, rewards, promotional incentives, discounts, and commissions associated with an order may be adjusted, reversed, modified, or recalculated whenever required.

Life Lakshya reserves the right to recover or deduct any benefits credited against cancelled, fraudulent, or reversed transactions.

8. Non-Transferable Wallet Balance

• Promo Wallet balance cannot be withdrawn as cash.
• Promo Wallet balance cannot be transferred to another member.
• Promo Wallet balance cannot be converted into bank balance.
• Promo Wallet balance can only be used within the Life Lakshya platform.

9. Fraud Prevention

Life Lakshya reserves the right to reject, suspend, reverse, or withhold any refund request arising from:

• Fraudulent transactions.
• Duplicate accounts.
• Misuse of promotional schemes.
• Referral abuse.
• Violation of Company policies.
• Suspicious activities.

10. Policy Updates

Lifelakshya Infomate Private Limited reserves the right to modify, update, revise, or amend this Refund Policy at any time without prior notice.

Continued use of the platform shall be considered acceptance of the updated policy.